Stay Up To Date
We believe in keeping you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our courses and system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered. Bookmark this page and check back regularly. We're committed to ensuring that your learning experience remains exceptional and that you have all the information you need to succeed.
New Features
New Updates
Resources & Tools
Important Updates
Here are some of the most recent updates we thought would be helpful to take note of
New Feature: Auto Followup in Conversation AI
This allows your Conversation bot to reconnect with customers based on customizable scenarios. Using responses, you can review, configure to specific working hours, and switch the sending channel. ...more
Important Updates ,New Feature Release &Settings
June 05, 2025•1 min read
New Feature: Transfer Bot Action in Conversation AI
This feature allows you to easily transfer conversations between different bots by using keywords to trigger this action. Leading to improved user experience that's still compatible with your workflow... ...more
Important Updates ,New Feature Release &Settings
May 27, 2025•1 min read
New Feature: Separate During & Post Call Actions in Voice AI
This update separates actions based on the moment they occur concerning the call. Additionally, the actions are organized into cards that can easily be managed and deleted to make the Voice AI usage e... ...more
Important Updates ,New Feature Release &Settings
May 21, 2025•1 min read
New Feature: Appointment Booking in Voice AI
The Voice AI agent can help you handle over-the-phone bookings for any selected calendar. Which, along with the Conversation AI helping you manage cancellations and reschedules, leads to a seamless ex... ...more
Important Updates ,New Feature Release &Settings
May 16, 2025•1 min read
New Feature: Custom Actions for Voice AI
This feature allows you to automate tasks and connect other systems to your CRM. Using personalized connections, APIs, and triggers to seamlessly extract and distribute information. ...more
Important Updates ,New Feature Release &Settings
May 15, 2025•1 min read
New Feature: Idle Reminder Timer in Voice AI Agents
This feature lets you add natural-sounding pauses and re-engagement links into the conversations, helping your Voice Agents sound more natural and approachable to captivate customers and steer convers... ...more
Important Updates ,New Feature Release &Settings
May 14, 2025•1 min read
New Feature: Multiple Knowledge Bases in Conversation AI
This feature allows you to add multiple Web crawlers and FAQs as distinct Knowledge Bases you can use to train your Conversation AI. This leads to added flexibility by allowing you to use various comb... ...more
Important Updates ,New Feature Release &Settings
May 07, 2025•1 min read
Improved Feature: Reconnect Button in Calendar Connections
Reconnecting your Calendar integrations is easier than ever. Let's check the improvements that make it better! ...more
Important Updates ,New Feature Release Calendar &Settings
May 05, 2025•1 min read
Improved Feature: Connect Multiple Calendars for Each Integration Type
We’ve made some updates to third-party calendar integrations to improve their usage and ensure conflicting events are taken care of! ...more
Important Updates ,New Feature Release Calendar &Settings
May 01, 2025•1 min read
New Feature: Smart Lists for Custom Objects
This feature allows you to filter your results in the custom objects section, creating dynamic lists you can save and share for enhanced efficiency. ...more
Important Updates ,New Feature Release &Settings
May 01, 2025•1 min read
Improved Feature: A2P Registration Identity Verification Required
Some users will now be prompted to complete a brief identity check as part of the A2P flow. We’ll give a preview of how it works, so follow along. ...more
Important Updates ,New Feature Release &Settings
April 16, 2025•1 min read
Improved Feature: Call Recording Message Can Now Be Disabled
Having control over your recording message is important, as it allows you to capture conversations without added pressure to the participants. So, we’ve given you an option to control the notice. ...more
Important Updates ,New Feature Release &Settings
April 15, 2025•1 min read
Improved Feature: Domain Configuration for Payment and Invoices
Having a dedicated email domain improves customer satisfaction and confidence. We’ve changed details of their setup to help you succeed in your communications. ...more
Important Updates ,New Feature Release Payments &Settings
April 11, 2025•1 min read
Improved Feature: Phone System Improvements
We’ve made some improvements to your Phone System that will improve your experience and simplify management. Follow along to check them out. ...more
Important Updates ,New Feature Release &Settings
April 10, 2025•1 min read
Improved Feature: Centralized Domain Management
We’ve made some exciting moves inside the Domain section, improving your domain management and helping you increase your productivity and clarity! ...more
Important Updates ,New Feature Release &Settings
April 04, 2025•1 min read
