Stay Up To Date
We believe in keeping you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our courses and system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered. Bookmark this page and check back regularly. We're committed to ensuring that your learning experience remains exceptional and that you have all the information you need to succeed.
New Features
New Updates
Resources & Tools
Important Updates
Here are some of the most recent updates we thought would be helpful to take note of
New Feature: Conversation AI Dashboard
This feature allows you to visualize your bot's performance, tracking its real-time success rates, giving you actionable insights that help you refine bot responses and increase customer satisfaction. ...more
Important Updates ,New Feature Release &Settings
April 02, 2025•1 min read
Improved Feature: Mandatory Call Recording
Legal compliance and customer privacy are deeply important, so we’ve made a few changes to the way we handle Call Recording notifications to improve this. ...more
Important Updates ,New Feature Release &Settings
March 28, 2025•1 min read
New Feature: Call Scripts
The Call Scripts feature allows you to add the lines you want your workers to follow in a conversation directly to the dialer. Helping you improve consistency in calls, boost your productivity, and en... ...more
Important Updates ,New Feature Release &Settings
March 25, 2025•1 min read
Improved Feature: User Permissions in Calendars
Appointments can be sensitive topics. When managing them, you deal with a lot of information and customer expectations. So, we want to ensure that you have control. These changes in how permissions ar... ...more
Important Updates ,New Feature Release Calendar &Settings
March 06, 2025•1 min read
New Feature: Trash Functionality in Media Storage
This feature will help you manage your media storage with confidence, creating a two-step process before permanent deletion while giving you an easy way to restore multiple files. ...more
Important Updates ,New Feature Release &Settings
March 03, 2025•1 min read
New Feature: Conversation AI Response Info
This feature allows you to follow up on each interaction directly from the Conversation tab. Leading to a more approachable troubleshooting and interaction review, making sure you understand the ins a... ...more
Important Updates ,New Feature Release Conversations &Settings
February 27, 2025•1 min read
New Feature: Stop Bot Action
This action will add more depth to your conversation bot, creating a more natural conversation flow and removing unnecessary back-and-forth. As well as giving you added control over when the bot ends ... ...more
Important Updates ,New Feature Release Conversations &Settings
February 21, 2025•1 min read
Improved Feature: The Dialer Refresh
Your Dialer is a powerful tool that allows you to contact customers. But, what if you need to redirect an incoming call? Or if you want it to refresh automatically? We’ve made a few improvements to th... ...more
Important Updates ,New Feature Release &Settings
February 14, 2025•1 min read
Improved Feature: Troubleshooting Facebook Integration
The Facebook Integration allows you to market and interact with leads coming from your pages. However, dealing with Meta is a lot. Troubleshooting, managing pages, and mapping pages need to be easy fo... ...more
Important Updates ,New Feature Release &Settings
February 06, 2025•1 min read
