Stay Up To Date
We believe in keeping you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our courses and system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered. Bookmark this page and check back regularly. We're committed to ensuring that your learning experience remains exceptional and that you have all the information you need to succeed.
New Features
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Important Updates
Here are some of the most recent updates we thought would be helpful to take note of
New Feature: Appointment Booking in Voice AI
Most customers are used to booking their appointments over the phone. And since old habits are hard to change, having an easy way to manage these requests is essential. So now, your Voice AI Agents can fully handle this process. Exciting right? Let’s check it out.
⭐️Why Is This Feature Beneficial To Your Company?
Appointment Automation: The Voice AI agent, along with your Conversation AI, will help you handle all booking needs, from the first scheduling to cancellation and rescheduling management.
Seamless Experience: Offer and confirm appointments without leaving the call, reducing manual input and preventing double‑booking when using your AI Agents.
Increased Customization: Choose which calendar the AI agent uses for booking and how future interactions will develop based on your management preferences.
⭐️How To Book Appointments With The Voice AI?
First, in the “Voice AI Agents” section of your account settings, create or edit an AI Agent.
Then, in the “Agent Goals” tab, switch to advanced mode.
Click “+ New Action” and select Book Appointment.
Select the Calendar to use, set the total days and slots to offer, and the gap between them, then click Save.
Once you’ve saved your changes, the Voice AI will prompt customers to book appointments while collecting all necessary information. The Conversation AI will help those customers with any questions they may have and handle cancellations or rescheduling, no separate workflows or booking links needed.
