Stay Up To Date
We believe in keeping you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our courses and system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered. Bookmark this page and check back regularly. We're committed to ensuring that your learning experience remains exceptional and that you have all the information you need to succeed.
New Features
New Updates
Resources & Tools
Important Updates
Here are some of the most recent updates we thought would be helpful to take note of
New Feature: Call Dispositions
Call organization can go a long way to providing customers with a proper experience that guarantees consistency and satisfaction. With this new feature, you can create and use Call Dispositions to trigger workflows and automate follow-up. Let’s learn how to use it!
⭐️How To Use Call Dispositions?
Navigate to the Voice tab in the Phone System section of your account settings and select Custom Dispositions.
Click Add Disposition to create a new entry or click the pencil icon to edit an existing disposition.
In Workflows, add the Call Details trigger and use the Custom Disposition filter to automate follow-ups.
When finishing up a call on the web dialer, select a disposition to trigger your connected automation.
⭐️Why Is This Feature Beneficial To Your Company?
Improved Sorting Control: Create categories specific to your business, and sort customers' responses, no longer limited to standard responses.
Simplified Automation: Connect your callers directly to your workflows, making follow-up easier than ever, thanks to the specific disposition selected.
Increased Call Efficiency: The disposition options help you achieve faster wrap-up times and consistent outcomes that you can query and audit without lengthy manual input.
Create categories to sort calls into, helping you simplify follow-up processes by using automation that is triggered by your selection rather than the system standard, and provide customers with a cohesive experience. We hope you enjoy it!
