Stay Up To Date
We believe in keeping you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our courses and system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered. Bookmark this page and check back regularly. We're committed to ensuring that your learning experience remains exceptional and that you have all the information you need to succeed.
New Features
New Updates
Resources & Tools
Important Updates
Here are some of the most recent updates we thought would be helpful to take note of
New Feature: Human Handover in Conversation AI
The Conversation AI helps you manage customer conversations smoothly. However, some conversations are best handled by your team. To help make transfers smooth, we’ve added the Human Handover action. So, let's check it out.
⭐How To Use Human Handover in Conversation AI?
To start, edit a Conversation AI Bot.
Switch to the Bot Goals tab and select Human Handover.
Enable and configure the scenarios you want to transfer to team members.
Ensure staff are notified when they’re assigned by enabling 'Notify when a conversation is assigned to me' in the Notifications Settings.
⭐How Does This Benefit You?
Customer Satisfaction: Give your customers the best experience, limiting friction from interactions that Bots can’t handle or customers who prefer human interaction.
Improved Communications: This integrated approach guarantees no conversation goes missing, giving you a hybrid solution to enhance customer care.
Increased Accessibility: Ensure you can service clients who can’t convey their needs to the bot. Letting you cover special needs and specific requests.
There are some chats AI can’t handle, so make the most out of your tools by using this new action to relay chats to team members whenever your bot isn’t connecting!
