Stay Up To Date
We believe in keeping you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our courses and system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered. Bookmark this page and check back regularly. We're committed to ensuring that your learning experience remains exceptional and that you have all the information you need to succeed.
New Features
New Updates
Resources & Tools
Important Updates
Here are some of the most recent updates we thought would be helpful to take note of
Improved Feature: Mandatory Call Recording
Call Recording is a helpful tool to ensure customer satisfaction and monitor the quality of your team's work. However, respecting customers' privacy means giving them notice that they are being recorded.
⭐️How Will These Changes Affect You?
Mandatory Recording Notice: The call recording message can’t be blank, as it needs at least one character that can’t be a blank space.
Existing Messages: Existing cases of blank call recording messages will not play anything. This will stop working if you edit the Phone Number Settings.
⭐️Why Was This Change Made?
This change is a response to international and the Federal Communications Commission (FCC) regulations, ensuring legal compliance when recording calls and properly notifying customers.
