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Important Updates

Here are some of the most recent updates we thought would be helpful to take note of

Private Channel Trigger & Actions for Communities

New Feature: Private Channel Trigger & Actions for Communities

October 16, 20241 min read

A key element to keep your communities active and engaged is quickly granting access to members. The most efficient way to achieve this is by setting a Workflow to do it for you. You can easily keep the ball rolling with the new Private Channel Trigger & Actions. These will allow you to grant access and follow up with members as needed.

⭐️Why Is This Feature Beneficial To Your Business?

  • Lower Response Time: This allows you to add, remove, and interact with group members immediately, even when you’re out of the office, ensuring effective communication at all times.

  • Improved Discussions: Automated inclusion and removal from private channels ensure all members serve their purpose within the group limiting errors and misunderstandings.

  • Efficient Management: Reduce the hassle of adding, removing, and communicating with members by automating the process based on your established requirements.

⭐️How To Use Private Channel Trigger for Communities:

  1. Navigate to the Workflow tab inside the Automation section and click + Create Workflow.

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  2. Click +Add New Trigger then select the Private Channel Access Granted/Revoked trigger.

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  3. Set an operator, use “Is” to include, “Is not” to exclude, “Is not empty” to include all groups, and “Is empty” to catch errors then select the group(s).

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⭐️How To Use Private Channel Action for Communities:

  1. Navigate to the Workflow builder, click the + Button to add an action, and select the Grant/Revoke Private Channel Access action.

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  2. Select the group and private channel where you want to add/remove the contact then click Save Action.

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With the Private Channel Trigger & Actions, you can make the most out of your Communities by using the workflow’s automation power and keeping groups fresh, managed, and interactive with minimum effort.

New FeatureNew UpdatePrivate ChannelsTriggersActionsAutomationWorkflows
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Automation Assistant

Hey there, it's great to introduce you to our Automation Assistant – your new ally in navigating our amazing software. This digital buddy is the result of a lot of hard work from our team and a sprinkle of AI magic. But what's it all about? Well, think of it as your personal guide to becoming a software pro. It's here to keep you in the loop with updates, show you the ropes with helpful videos, and share insights that will make you a software whiz. We understand that mastering software can sometimes be a challenge, but with the Automation Assistant by your side, you've got a friend who's always ready to lend a hand and ensure your success in the software world. So, welcome your new companion, and let's conquer this software adventure together!

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