Stay Up To Date
We believe in keeping you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our courses and system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered. Bookmark this page and check back regularly. We're committed to ensuring that your learning experience remains exceptional and that you have all the information you need to succeed.
New Features
New Updates
Resources & Tools
Important Updates
Here are some of the most recent updates we thought would be helpful to take note of
New Feature: Conversation AI Response Info
Training your Conversation AI Bot to reflect your voice is an ongoing process. As it learns and evolves, continuous monitoring of its interactions with customers remains essential.
⭐️Why Is This Feature Beneficial To Your Company?
Increased Transparency: Minimize confusion and approach your bot interactions in an uncomplicated way that makes it clear when and why the response happened.
Interaction Review: Monitor how your AI Bot responds to customers and what triggers the responses. This will help you verify data accuracy and improve interactions.
Improved Troubleshooting: You can easily fine-tune your bot’s responses by accessing the interaction record, making it easy to address any issue.
⭐️How To View The Conversation AI Response Info?
Head to the Conversations Tab and click the two-star icon under the message to open the AI Message Details panel.
Use the Prompt and Intent tab to quickly edit the prompt your bot is using.
Open the Chat History tab to view all messages between the customer and the AI
Open the Action Execution History to view all Actions the AI triggered during response generation.
This feature helps you understand your bot’s behavior, providing insights into why interactions happen and ensuring it performs at its best to be the most effective assistant possible.
