Stay Up To Date
We believe in keeping you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our courses and system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered. Bookmark this page and check back regularly. We're committed to ensuring that your learning experience remains exceptional and that you have all the information you need to succeed.
New Features
New Updates
Resources & Tools
Important Updates
Here are some of the most recent updates we thought would be helpful to take note of
New Feature: Multiple Knowledge Bases in Conversation AI
This feature allows you to add multiple Web crawlers and FAQs as distinct Knowledge Bases you can use to train your Conversation AI. This leads to added flexibility by allowing you to use various comb... ...more
Important Updates ,New Feature Release &Settings
May 07, 2025•1 min read
Improved Feature: Reconnect Button in Calendar Connections
Reconnecting your Calendar integrations is easier than ever. Let's check the improvements that make it better! ...more
Important Updates ,New Feature Release Calendar &Settings
May 05, 2025•1 min read
Improved Feature: Connect Multiple Calendars for Each Integration Type
We’ve made some updates to third-party calendar integrations to improve their usage and ensure conflicting events are taken care of! ...more
Important Updates ,New Feature Release Calendar &Settings
May 01, 2025•1 min read
New Feature: Smart Lists for Custom Objects
This feature allows you to filter your results in the custom objects section, creating dynamic lists you can save and share for enhanced efficiency. ...more
Important Updates ,New Feature Release &Settings
May 01, 2025•1 min read
Improved Feature: A2P Registration Identity Verification Required
Some users will now be prompted to complete a brief identity check as part of the A2P flow. We’ll give a preview of how it works, so follow along. ...more
Important Updates ,New Feature Release &Settings
April 16, 2025•1 min read
Improved Feature: Call Recording Message Can Now Be Disabled
Having control over your recording message is important, as it allows you to capture conversations without added pressure to the participants. So, we’ve given you an option to control the notice. ...more
Important Updates ,New Feature Release &Settings
April 15, 2025•1 min read
Improved Feature: Domain Configuration for Payment and Invoices
Having a dedicated email domain improves customer satisfaction and confidence. We’ve changed details of their setup to help you succeed in your communications. ...more
Important Updates ,New Feature Release Payments &Settings
April 11, 2025•1 min read
Improved Feature: Phone System Improvements
We’ve made some improvements to your Phone System that will improve your experience and simplify management. Follow along to check them out. ...more
Important Updates ,New Feature Release &Settings
April 10, 2025•1 min read
Improved Feature: Centralized Domain Management
We’ve made some exciting moves inside the Domain section, improving your domain management and helping you increase your productivity and clarity! ...more
Important Updates ,New Feature Release &Settings
April 04, 2025•1 min read
New Feature: Conversation AI Dashboard
This feature allows you to visualize your bot's performance, tracking its real-time success rates, giving you actionable insights that help you refine bot responses and increase customer satisfaction. ...more
Important Updates ,New Feature Release &Settings
April 02, 2025•1 min read
Improved Feature: Mandatory Call Recording
Legal compliance and customer privacy are deeply important, so we’ve made a few changes to the way we handle Call Recording notifications to improve this. ...more
Important Updates ,New Feature Release &Settings
March 28, 2025•1 min read
New Feature: Call Scripts
The Call Scripts feature allows you to add the lines you want your workers to follow in a conversation directly to the dialer. Helping you improve consistency in calls, boost your productivity, and en... ...more
Important Updates ,New Feature Release &Settings
March 25, 2025•1 min read
Improved Feature: User Permissions in Calendars
Appointments can be sensitive topics. When managing them, you deal with a lot of information and customer expectations. So, we want to ensure that you have control. These changes in how permissions ar... ...more
Important Updates ,New Feature Release Calendar &Settings
March 06, 2025•1 min read
New Feature: Trash Functionality in Media Storage
This feature will help you manage your media storage with confidence, creating a two-step process before permanent deletion while giving you an easy way to restore multiple files. ...more
Important Updates ,New Feature Release &Settings
March 03, 2025•1 min read
New Feature: Conversation AI Response Info
This feature allows you to follow up on each interaction directly from the Conversation tab. Leading to a more approachable troubleshooting and interaction review, making sure you understand the ins a... ...more
Important Updates ,New Feature Release Conversations &Settings
February 27, 2025•1 min read
