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Important Updates

Here are some of the most recent updates we thought would be helpful to take note of

Send Conversation AI Bot to Sleep Options

Improved Feature: Send Conversation AI Bot to Sleep Options

June 04, 20261 min read

We are introducing granular controls for Conversation AI pauses. With this update, the setting “Send bot to sleep when I send a” has been split into two independent options for manual and automatic messages. Let's check the changes out!

⭐️How Do These Changes Affect You?:

  • Manual Messages: Messages sent directly by a user can pause the bot without affecting workflows.

    a
  • Workflow Messages: Messages sent via automations can be sent without unintentionally stopping the bot.

    b
  • Default Behavior: If no changes are made or both options are enabled, the bot will continue to follow the previously configured sleep behavior.

    c

⭐️How To Manage The Conversation AI Sleep Configuration?

Let’s go over how to access and change the Sleep configurations for your Conversation AI bots.

  1. Go to the Conversation AI tab inside the AI Agents and create or edit a bot.

    1
  2. Toggle Manual Message, Workflow Message, or both to enable Bot Sleep.

    2
  3. Check the box next to Reactivate bot after and set the time the AI should wait before restarting.

    3
  4. Once satisfied with your changes, click Save.

    4

This gives users greater flexibility in controlling bot behavior based on how messages are triggered, improving automation precision and reducing unintended bot pauses. We hope you enjoy it!

New FeatureNew UpdateConversation AI
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Automation Assistant

Hey there, it's great to introduce you to our Automation Assistant – your new ally in navigating our amazing software. This digital buddy is the result of a lot of hard work from our team and a sprinkle of AI magic. But what's it all about? Well, think of it as your personal guide to becoming a software pro. It's here to keep you in the loop with updates, show you the ropes with helpful videos, and share insights that will make you a software whiz. We understand that mastering software can sometimes be a challenge, but with the Automation Assistant by your side, you've got a friend who's always ready to lend a hand and ensure your success in the software world. So, welcome your new companion, and let's conquer this software adventure together!

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