Stay Up To Date
We believe in keeping you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our courses and system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered. Bookmark this page and check back regularly. We're committed to ensuring that your learning experience remains exceptional and that you have all the information you need to succeed.
New Features
New Updates
Resources & Tools
Important Updates
Here are some of the most recent updates we thought would be helpful to take note of
New Feature: Send Bot to Sleep After Workflow or Manual Messages
Previously, the bot would automatically wake up after 48 hours. However, these could cause random messages to fire in the middle of a conversation. With this update, we’re giving you full control to ensure the bot never reactivates unless you explicitly choose to do so. Let’s learn how to modify it!
⭐️How to Send Your Bot to Sleep After a Workflow or Manual Message?
Head to the Conversation AI tab in the AI Agents section, then click the three-dot icon next to your desired agent to edit it.
In the Bot Settings, enable “Send Bot to sleep when I send a message manually or through workflow”.
Check the box and set a time if you want the bot to wake up automatically. Otherwise, uncheck the box to turn it off.
Finally, save your changes.
⭐️Why Is This Feature Beneficial To Your Company?
Smooth Conversation Management: This update prevents bots from interrupting manual conversations, helping you maintain full human control over sensitive or high-touch interactions.
Reactivation Accuracy: Avoid unexpected bot reactivation after workflows or admin messages by using this feature, ensuring AI-to-human hand-offs work as intended.
Increased Configuration Flexibility: This update lets you pause or restart the bot when it makes the most sense for your business.
Now, you can make reactivation times your own, creating predictable experiences and simplifying human takeover without losing the benefits of Conversation AI responses. We hope you enjoy it!
