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Legal disclosures and explicit marketing consent don't always serve the same purpose, so we’ve upgraded the previous all-in-one HIPAA compliance setting to a new Compliance Notice & Consent section, giving you greater control over how legal notices and visitor consent are handled. Let’s learn how to use it!
⭐️ How To Use The Chat Widget Compliance Notice & Consent Tab?
Head to the Chat Widget tab inside the Sites section and create or edit a widget.

Switch to the Chat Window Configurations and open Additional Options.

Enable the Compliance notice & consent option.

Configure your legal notice, consent checkbox, required/optional behavior, and pre-checked state. The live preview updates as you configure the experience.

⭐️Why Is This Feature Beneficial To Your Company?
Business Needs Consideration: Add a consent checkbox with custom wording for explicit opt-ins such as SMS or email marketing consent, and manage whether it is required or optional according to your needs.
Improved Consent Management: Show clear validation when required consent is missing, with a “Please tick this box to continue.” message.
Simplified Record Keeping: Track consent in Activity details, including whether consent was given, whether it was required, and the exact consent text shown to the visitor.
Now, you can independently configure disclosures and consent, easily creating the right experience for different compliance requirements while maintaining a clear record of what each lead agreed to. We hope you enjoy it!