Stay Up To Date
We believe in keeping you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our courses and system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered. Bookmark this page and check back regularly. We're committed to ensuring that your learning experience remains exceptional and that you have all the information you need to succeed.
New Features
New Updates
Resources & Tools
Important Updates
Here are some of the most recent updates we thought would be helpful to take note of
New Feature: Book Appointments with Contact’s Assigned User
Your conversation AI helps you manage customer needs, including appointment booking. However, when using Round Robin calendars, the random appointment owner can be jarring for customers and create confusion. So, we’ve added an override option to minimize those effects. Let’s check it out!
⭐How To Prioritize A Contact’s Assigned User?
To start, head to your calendar settings and edit a Round Robin Calendar.
Select the contact routing preference.
Toggle: Always book with the contact’s assigned user in the ON position.
Click Apply to save your changes.
⭐How Does This Benefit You?
Improved Automation: Seamlessly connect your Conversation AI to your calendar, helping you bypass the standard round-robin scheduling logic to ensure continuity.
Enhanced Experience: Automatically book new appointments with the user assigned to that contact, giving your customers a consistent experience.
Smoother Set-Up: This helps you efficiently configure your AI Management, with no settings or changes required inside the conversation AI.
This improvement will make your appointment management easier, leading to satisfied customers and increased efficiency. We hope you enjoy using the conversation AI to book appointments for you!
