Stay Up To Date
We believe in keeping you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our courses and system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered. Bookmark this page and check back regularly. We're committed to ensuring that your learning experience remains exceptional and that you have all the information you need to succeed.
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Here are some of the most recent updates we thought would be helpful to take note of
New Feature: Trigger a Workflow within Conversation AI
Conversation AI is an excellent tool for engaging with customers, even when you’re unavailable. However, some business processes require a specific sequence of steps. If you’re looking to streamline workflows while maximizing the benefits of your bots' interactions, this feature is perfect for you!
⭐️Why Is This Feature Beneficial To Your Company?
Simplified Transition: Once a condition you specify is met the conversation bot will start the contact in the corresponding workflow, creating a seamless experience.
Enhanced Flexibility: This gives you a more holistic approach to conversations, allowing the bot to handle communications even if the end goal is a rigid set of steps.
Increased Efficiency: Keep internal processes streamlined by covering all bases the bot doesn’t handle, such as creating tasks. Improving your overall results.
⭐️How To Trigger a Workflow within Conversation AI?
Navigate to the Conversation AI Bot section inside your settings and create or edit a Bot.
In the Bot builder switch to the Bot Goals tab.
Select Trigger a Workflow as an action.
From the dropdown menu, choose a published workflow.
Provide a short description of the condition that will trigger the workflow. Then click Save to finalize your configuration.
And there you go, once completed the bot will trigger the selected workflow when the condition is met. This will help you ensure your process is followed and specifications are met, resulting in an efficient process!
